Organizational Information Requirements, Media Richness and Structural Design

Richard Daft
Robert Lengel

Abstract

This paper answers the question, “Why do organizations process information?” Uncertainty and equivocality are defined as two forces that influence information processing in organizations. Organization structure and internal systems determine both the amount and richness of information provided to managers. Models are proposed that show how organizations can be designed to meet the information needs of technology, interdepartmental relations, and the environment. One implication for managers is that a major problem is lack of clarity, not lack of data. The models indicate how organizations can be designed to provide information mechanisms to both reduce uncertainty and resolve equivocality.

Keywords

Information in organizations, Structural design, Organization structure

APA Citation

Daft, R. L., & Lengel, R. H. (1986). Organizational Information Requirements, Media Richness and Structural Design. Management science, 32(5), 554-571.

About the Study

Links to Article https://www.jstor.org/stable/pdf/2631846.pdf
https://www.jstor.org/stable/2631846
Mode
Publication Type Journal Article
In Publication Management Science
Type of Research Theoretical
Research Design Not applicable
Intervention/Areas of Study Other
Level of Analysis
Specific Populations Examined
Peer-Reviewed Yes
Specific Institutional Characteristics of Interest
Specific Course or Program Characteristics
Outcome Variables of Interest Other
Student Sample Size
Citing Articles https://scholar.google.com/scholar?cites=360586501544748552&as_sdt=5,50&sciodt=0,50&hl=en


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